Payment policy

Payment procedures and terms

To ensure a convenient and transparent booking experience, we have developed a simple payment policy. Here you will find all the necessary information about payment options, prepayment, cancellation policies and refunds.

1. Payments

• Reservation is confirmed only after payment is received.

• We may request up to 100% prepayment depending on the reservation date and selected services.

• Payment information and invoice are sent upon reservation request.

2. Cancellation and refund

  • If the reservation is canceled no later than 7 days before the reserved date, 80% of the amount paid will be refunded.
  • If the reservation is canceled less than 7 days before arrival, the fee is not refunded.
  • If the client does not arrive without prior notice, the payment will not be refunded.

3. Transferring a reservation

In case of unforeseen circumstances, it is possible to reschedule your reservation to another date at no additional charge.

You can arrange a reservation transfer by calling us.

4. Communication for cancellation or rescheduling

If you would like to cancel or reschedule your reservation, please contact us: 📞 +371 27862977
We will consider each situation individually and help you find the most suitable solution.

5. Billing

You can make payments conveniently and securely on our website using:

• bank cards (Visa, MasterCard),

• internet banking,

• transfer upon receipt of the invoice (by agreement).

Payment is processed immediately after payment is made or reservation confirmation is received. If payment is not made within the specified time, the reservation may be canceled.

6. Security

We only use secure and encrypted payment solutions.
Customer payment data is not stored.

Contact us

If you have any questions about this Policy or would like to exercise your rights, please contact us:

Sidrabgrava – peace in nature with comfort. Enjoy relaxation in a cozy forest cabin with a hot tub, sauna, stargazing and nature activities.

The project was implemented with the support of the European Union's European Agricultural Fund for Rural Development (EAFRD). In accordance with the "National Development Plan 2020".
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